Privacy Policy
Draft for review. This page has been prepared as a working draft and has not been reviewed by a qualified adviser. Every highlighted field needs a real value before publication, and the whole page should be checked against the law of each market you sell into. Do not rely on it as legal advice.
Who is responsible for your data
[OWNER TO CONFIRM: the data controller: registered legal entity, registered address, and a contact point for data protection enquiries. If you appoint a DPO or an EU representative, name them here]
What we collect
- Information you give us: name, delivery and billing address, email address, telephone number, and the contents of messages you send us.
- Order information: what you bought, when, and payment status. We do not store full card details — those are handled by our payment provider.
- Technical information: IP address, device and browser type, and pages viewed, collected through cookies and similar technologies.
- Marketing preferences: whether you have subscribed to email, and how you interact with those emails.
Why we use it, and our legal basis
- To fulfil your order — performance of a contract.
- To provide support and handle returns or warranty claims — performance of a contract and legal obligation.
- To meet accounting and tax obligations — legal obligation.
- To send marketing email — consent, which you may withdraw at any time.
- To operate and improve the site, and to prevent fraud — legitimate interests.
Who we share it with
[OWNER TO CONFIRM: the actual list of processors: ecommerce platform, payment providers, carriers, email platform, analytics, any review or support app — and whether any transfer data outside the EEA and under what safeguard]
How long we keep it
[OWNER TO CONFIRM: retention periods for order records, support correspondence and marketing lists]
Your rights
Under the GDPR you have the right to access your data, to have inaccurate data corrected, to have data erased in certain circumstances, to restrict or object to processing, to data portability, and to withdraw consent at any time where we rely on it.
You also have the right to complain to your national data protection authority.
To exercise any of these, contact us using the details above.
Cookies
See our cookie policy for what we set and how to control it.
Changes
We will post any changes to this policy on this page. [OWNER TO CONFIRM: the date this policy last changed]