Frequently Asked Questions
The questions we are actually asked, answered properly. If yours is not here, ask us.
Buying and choosing
Which e-bike should I buy?
Three questions decide it: where the bike will be stored, what surfaces you ride on, and how far and how hilly your route is. Our buying guide works through each, or tell us your situation and we will recommend one — including when that is a cheaper model than you were looking at.
What size am I?
Every product page lists ENGWE's quoted rider height range. The P275 SE is the most accommodating for shorter riders at 155–185 cm. Most fat-tyre models start around 165 cm.
Is this listing one bike or two?
If it says "Twin Pack" and has two colour menus, it is two complete bikes. See twin packs.
Range and batteries
Will I really get the quoted range?
No, and neither will anyone else. Quoted figures are measured at the lowest assistance level, on flat ground, in mild weather, with a light rider and no luggage. Halve them for real mixed use. Cold weather costs another 20–30%.
How long does a battery last?
Lithium packs age by charge cycles and calendar time, not distance. Most owners notice meaningfully reduced range after several hundred full cycles. Storing at 30–60% charge when unused, and keeping the pack out of extreme heat and cold, extends that considerably.
How do I know which replacement battery I need?
Photograph the label on your existing pack and send it to us. Voltage must match exactly; capacity can only be increased where ENGWE lists that option for your model.
Can I fly with a spare battery?
Almost certainly not. E-bike batteries far exceed the watt-hour limits airlines permit in cabin or hold baggage.
Road legality
Do I need a licence, plate or insurance for an e-bike?
Not for the bikes in our main range. They are 250 W pedelecs limited to 25 km/h, which makes them bicycles under German, Dutch and French law.
Are your electric scooters road legal?
In France, yes, under EDPM rules. In Germany, no — road use requires a KBA type approval (ABE) capped at 20 km/h plus a current insurance plate, and a 25 km/h scooter cannot hold one. In the Netherlands, no — scooters need RDW approval and, since 1 July 2026, a registration plate. Full detail on the scooter collection page.
What about helmets in the Netherlands?
The Dutch government has announced plans to require helmets for riders and passengers under 18 on all electric bicycles, with September 2027 given as the intended start date. Check the current position before buying for a younger rider.
Why are some bikes marked "not EU road legal"?
Because their motors are rated at 1000 W or 1200 W, well above the 250 W nominal limit for a pedelec. They are sold for private land and export only, in a separate category.
Ordering and delivery
Where do you ship?
[OWNER TO CONFIRM: confirmed shipping destinations and any exclusions] See our shipping policy.
How long will delivery take?
[OWNER TO CONFIRM: real dispatch and delivery lead times per destination]
Does the bike arrive assembled?
[OWNER TO CONFIRM: assembly level on arrival — most e-bikes ship ~85% assembled, but confirm with ENGWE before stating it]
After you buy
What warranty do I get?
Products are covered by the manufacturer warranty, and you additionally have a statutory legal guarantee of conformity under EU consumer law — generally two years from delivery. See warranty.
Can I return it if I change my mind?
See returns and refunds. EU distance-selling rules give you a right to withdraw from most online purchases within 14 days.
Where do I get it serviced?
Any competent bike shop can handle mechanical work — brakes, gears, wheels. Motor, controller and battery faults need an ENGWE service point. Contact us and we will point you to the right one.